Privacy Policy

*Last updated: 12/7/2024Welcome to Rondo! We understand that your privacy is important to you, and we are committed to protecting the information you share with us. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information through the Rondo platform, including our website, mobile applications, and all related services (collectively referred to as the "Platform"). By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy.## 1. About This PolicyThis Privacy Policy applies to all users of the Rondo Platform worldwide. We've designed it to be as clear and straightforward as possible while providing comprehensive information about how we handle your data. This policy covers all aspects of our Platform, regardless of how you access it – whether through mobile devices, desktop computers, or any other means.We may update this policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes to this policy, we'll notify you through appropriate channels such as email notifications or Platform alerts before the changes take effect. We encourage you to review this policy regularly to stay informed about how we protect your information.## 2. Information We Collect### A. Information You Provide to UsWhen you use Rondo, you may provide us with various types of information that helps us deliver and improve our services. This information is essential for creating your personalized sports experience and connecting you with the athletic community.Your account information forms the foundation of your Rondo presence. When you create an account, you provide us with basic details such as your username, email address, and date of birth. You may also choose to enhance your profile with additional information about your athletic background, including your preferred sports, skill level, and athletic achievements. This information helps us customize your experience and connect you with relevant content and community members.As you use our Platform, you create and share various types of content that we collect and store. This includes the training videos you upload, the photos you share from competitions, and the comments you make on other users' content. We also collect performance data you choose to log, such as training sessions, competition results, and personal records. This information is integral to building your athletic profile and sharing your sports journey with the community.If you choose to participate in our paid services or features, we collect payment and billing information necessary to process these transactions. This may include your credit card information, billing address, and other financial data required for processing payments or distributing earnings. We work with trusted payment processors who help us ensure your financial information is handled securely and in compliance with applicable regulations.Through your interactions with our customer support team and other users on the Platform, we collect communications data. This includes your messages to our support team, your responses to surveys about our services, and your communications with other users through our Platform's messaging features. These interactions help us assist you effectively and improve our services based on your feedback.### B. Information We Automatically CollectTo provide you with a seamless and personalized experience, we automatically collect certain information when you use our Platform. This collection occurs through various technologies and tools that help us understand how you interact with Rondo.When you access our Platform, we collect device information that helps us optimize your experience. This includes technical details about your device, such as its model, operating system, and unique device identifiers. We also gather information about your internet connection, including your IP address and mobile network information. This technical data helps us ensure our Platform functions properly on your device and allows us to troubleshoot any issues you might encounter.We track your interactions with our Platform to understand how you use our services and to improve your experience. This includes analyzing which features you use most frequently, the types of content you engage with, and how you navigate through different sections of the Platform. For athletes using our training tracking features, we collect data about your logged workouts, performance metrics, and progress over time. This information helps us provide more relevant content recommendations and improve our training analysis tools.
Location information serves as a crucial component in providing you with a localized and relevant sporting experience. When you enable location services, we collect precise location data through your device's GPS, which helps us connect you with nearby sports facilities, events, and fellow athletes. Even if you haven't enabled precise location sharing, we may derive your approximate location from other information like your IP address. This helps us provide relevant regional content, such as local competitions or training facilities, while ensuring compliance with regional regulations and sports governance requirements.The technical information we collect goes beyond basic device data to include detailed performance metrics about how our Platform operates on your device. This encompasses error reports, system activity logs, and performance statistics that help us identify and resolve technical issues quickly. We track the date and time of your requests, the pages you visit before and after using our Platform, and your browser configurations. This comprehensive technical data collection enables us to maintain optimal Platform performance and quickly address any stability or security concerns that might affect your experience.## 3. How We Use Your InformationThe information we collect serves multiple purposes in delivering and improving the Rondo experience. We carefully consider each use of your data to ensure it adds value to your athletic journey while maintaining your privacy.Our primary use of your information focuses on core Platform operations. We use your data to authenticate your identity each time you log in, ensuring your account remains secure. Your profile information and athletic history help us create personalized content feeds that align with your sporting interests and goals. We process your training data to generate meaningful insights about your performance and progress, helping you track your development as an athlete. When you participate in virtual or physical competitions through our Platform, we use your information to manage entries, verify results, and facilitate fair competition.The improvement of our Platform relies heavily on understanding how athletes use our services. We analyze usage patterns to identify which features provide the most value and which areas need enhancement. Your interaction data helps us optimize training programs, refine performance tracking algorithms, and develop new features that serve the athletic community better. When you encounter technical issues, your error reports and system data guide our debugging efforts, enabling us to create a more stable and reliable platform for all users.Personalization represents a cornerstone of the Rondo experience, and we use your information to tailor our services to your specific needs. By analyzing your training patterns, competition history, and interaction with content, we create customized recommendations for workouts, training programs, and competitive opportunities. We consider factors such as your skill level, preferred sports, and geographic location to connect you with relevant local teams, clubs, and events. This personalization extends to our advertising partners, allowing us to display promotions for sports equipment and services that align with your athletic interests and needs.Our communication with you is essential for maintaining an engaging and supportive athletic community. We use your contact information to send important service updates, including changes to our Platform, new feature announcements, and safety notifications. When you're participating in competitions or team activities, we send timely alerts about schedule changes, venue updates, and important announcements. Our support team uses your communication history to provide consistent and helpful assistance, ensuring we understand the context of any issues you've experienced previously.## 4. Information SharingUnderstanding how we share your information is crucial for maintaining trust in our Platform. We carefully consider each instance of information sharing to ensure it serves a legitimate purpose while protecting your privacy.Sharing information with other users forms an integral part of the Rondo community experience. When you create a profile, certain information becomes visible to other users by default, including your username, profile photo, and athletic achievements. Your public content, such as training videos, competition results, and performance metrics, can be viewed by other users based on your privacy settings. If you join teams or clubs through our Platform, specific training data and performance metrics may be shared with coaches, teammates, or club administrators to facilitate coordinated training and team management.To provide our comprehensive range of services, we work with trusted third-party service providers who assist us in various aspects of our operations. These partnerships require sharing certain user information, but we maintain strict controls over how this data is handled. Our payment processors receive the necessary financial information to process transactions, while our analytics providers help us understand Platform usage patterns to improve our services. Cloud storage providers help us maintain secure backups of your data, and our customer support tools enable us to assist you effectively when issues arise. All service providers are bound by strict data protection agreements that limit their use of your information to specific, authorized purposes.
Legal requirements sometimes necessitate the sharing of information with authorities and regulatory bodies. When we receive valid legal requests from law enforcement agencies or are compelled by court orders, we may need to disclose certain user information. We carefully review each request to ensure it meets all applicable legal requirements before sharing any data. In cases where we believe disclosure is necessary to protect the rights, property, or safety of our users, employees, or others, we may share relevant information with appropriate authorities. This includes instances of suspected fraud, platform abuse, or violations of our terms of service that could harm our community members.## 5. Your Choices and RightsWe believe in empowering our users with control over their personal information. The choices and rights available to you regarding your data form a fundamental part of our privacy commitment.Your account settings serve as the primary control center for managing your privacy on Rondo. Through these settings, you can adjust the visibility of your profile information, control who can view your training data, and manage your location sharing preferences. We provide granular controls for different types of data, allowing you to share certain training metrics with your team while keeping other performance data private. You can customize your notification preferences to determine which updates you receive and how they're delivered. These settings are easily accessible and can be modified at any time as your privacy preferences evolve.The rights you have over your personal information extend beyond basic privacy settings. You maintain the right to access a comprehensive copy of the data we hold about you, which we provide in a portable format upon request. If you identify any inaccuracies in your information, you can submit corrections that we'll review and implement as appropriate. Should you wish to restrict how we process certain aspects of your data, you can request specific limitations while continuing to use other Platform features. In cases where you believe we no longer need your data or wish to withdraw previously granted consent, you can request deletion of your information, subject to certain legal and operational requirements.Your relationship with our marketing communications remains under your control. We provide clear opt-out mechanisms for various types of promotional messages, allowing you to decide which updates you want to receive. You can choose to stop receiving email newsletters while still getting important service announcements, or adjust your preferences for in-app notifications about local sports events and competitions. When we work with partners to bring you relevant offers, we respect your choices about receiving these promotional materials and make it easy to opt out of partner communications.## 6. Data SecurityProtecting your information requires a comprehensive security approach that encompasses both technical and organizational measures. Our security program is designed to protect your data throughout its lifecycle on our Platform.We implement multiple layers of security controls to safeguard your information. All data transmitted between your device and our servers is encrypted using industry-standard protocols, ensuring that sensitive information remains protected during transfer. We maintain strict access controls within our organization, limiting data access to authorized personnel who need it to perform their jobs. Regular security assessments and penetration testing help us identify and address potential vulnerabilities before they can be exploited.Our security practices extend beyond technical measures to include comprehensive employee training programs. All staff members who handle user data receive regular training on privacy and security best practices, ensuring they understand their responsibilities in protecting your information. We maintain detailed incident response procedures to address any potential security issues quickly and effectively, including protocols for notifying affected users when necessary. Our security systems are regularly updated to address emerging threats and incorporate new protection mechanisms as they become available.## 7. International Data TransfersAs a global platform serving athletes worldwide, we sometimes need to transfer data between different countries to provide our services effectively.When we transfer your information across borders, we implement appropriate safeguards to ensure it remains protected. We use standardized data protection agreements, including Standard Contractual Clauses approved by regulatory authorities, to govern these transfers. Our agreements with service providers and partners include specific provisions about how they must protect your data when processing it in different countries. We assess the privacy laws and practices in recipient countries to ensure they provide adequate protection for your information.Regional data storage solutions help us maintain compliance with local regulations while improving service performance. We may store certain information in specific geographic locations to meet legal requirements or provide faster access to services in your region. Our data transfer impact assessments help us identify and mitigate potential risks associated with international data movements, ensuring your privacy rights are protected regardless of where your data is processed.## 8. Data RetentionOur data retention policies balance your need to access historical information with privacy best practices and legal requirements. We maintain clear guidelines about how long different types of information should be kept and when it should be deleted or anonymized.Your account information remains active in our systems as long as you maintain your Rondo account. This includes your profile details, athletic history, and basic account data necessary for P